Last updated: November 10, 2026
If you are not satisfied with your purchase, you may return an unused item within 30 days of delivery for a refund to your original payment method.
To start a return, email us at ortizgoodsco+teddycozyco@gmail.com with your order number and the reason for the return.
Items should be unused, unwashed, and in their original condition, with tags attached if they were included. After we receive and inspect the return, we will process your refund.
If the item is unused and as described, you may be responsible for return shipping. If we sent the wrong item, or it arrived damaged or not as described, contact us and we will cover the return.
Gift cards are not refundable, except where required by law.